7 best tools to provide first class customer service

"People used what they called a telephone because they hated being close and were afraid of being alone." Chuck Palahniuk could be right and wrong! In the world of e-commerce, the phone may be the most important tool next to the car keys. An online merchant does not exist and survive in the ruthless world of online business without the key tools of customer service. In the first place, the telephone! It 'true that people do not want to literally knock on the door of the company to ask for support when they have problems. But they also do not want to be left hanging in the air without knowing where to turn when they need help. If you can provide this tool for contact and more, your online business has crossed the line from zero profit a treasure.

Call toll-free

Needless to say, if you can provide freephone numbers for your customers to contact, it would be easier for them to gain confidence on you. The same applies to the fax numbers that customers can use to send documents when necessary, such as inspection and testing billing. This is extremely important for you and your customers as it helps establish a fast and reliable way to communicate with the simplest tools.

USE VoIP and IM

Some companies provide a way for customers to speak with a voice-over Internet Protocol (VoIP). VOIP, for the uninitiated, connects people through internet on a phone call without having to disconnect (if you use dial-up). All you have to do is use a program like Skype. Most IM programs allow VoIP calls, but businesses can purchase an in-house program that is unique to their business transactions.

LIVE CHAT, ANYONE?

Although I would say phone-ins are more favorable than IM text messages, live chat is also a great tool that allows customers to easily and in real time. Most high risk merchant account owners of these online casinos and adult websites to offer live chat customer service to ensure that their customers get the help they need.

AUTORESPONDER A DAY, DAY IN, OUT

The e-mail is another great channel for customer service. If you are a Mom n Pop ', brick and click store and have a small clientele, providing enterprise e-mail to your customers is the best thing for a phone number. It may be out during the holidays and will be back in a few days, but still want the incoming customer requests. The best way to tackle this problem is to use an Autoresponder program. The server Autoresponder is programmed so that every time a customer sends an e-mail, a message like "We will reply as soon as possible" will be sent to you. In this way the customer knows that she is taken care of even if technically when you are out sunbathing and drinking papaya shake the Bahamas!

ONLINE SHOPPING CARTS

Perhaps the best way to complete the set of tools to customers is to use a highly efficient, user-friendly online shopping cart. A shopping cart works with low-risk and high risk merchant business owners business. The purpose of the online shopping cart is pretty obvious: it allows customers to browse through your online store using their account register, select the services or products they wish to buy, add to cart and check out after dealing with the information requires, such as billing addresses, preferred shipping method, credit card information, and sender / recipient details.

Forums, blogs and podcasts

A society that grew up with a customer base can enjoy significant to establish a forum. Customers can use to address problems, build a relationship, or help each other in the community. This is the best way for merchants on-line (which may act as moderators) to find out how else you can improve their products and customer service. They can also take advantage of blogging product-oriented. These blogs can be customized to be highly readable for customers. Traders can make use of newsletters, webcasts and podcasts to reach their customers when they release new promos and ads.

In fact, there are a hundred and one ways to show your customers that come before. If you are a low risk merchant affiliated with a local bank or a high risk merchant whose account is established in the open sea, there are ways you can serve and keep happy customers who are in the end, the bread and butter of your business! ...